For $3500 for a love seat and ottoman and for the long 'lead' time while they make it "custom", I expected high-quality furniture. The frame is fine. The cushions are tragic. We did not get white glove service, but it wouldn't have mattered. The back and side cushion covers, we had to stuff with the provided insert of loose shredded foam making them lumpy and ugly. The covers for the seat cushions pucker and the seams don't line up. All the covers were deeply creased and wonky. There are no fastening/ties for the ottoman cushion so the first breeze that comes up will find it flying off. World Market off-the-floor would be better than this, far less expensive and faster delivery. We are GUTTED that we paid this much and got what we got. Too big of a hassle to disassemble and too expensive to send back. Horrible experience.
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