I purchased this new model and am thrilled with both the product and customer service. When they announced a shipping delay, I expressed my disappointment due to an upcoming trip, and they expedited my order. They even offered a discount for the inconvenience. I faced some confusion with installation, and they requested a video to assist me. Additionally, I provided feedback on a design issue, and they sent me a new screen protector while promising to address the concern. Overall, I'm extremely happy with both the product and their customer service.
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