I have acted as my son's representative due to his mental health problems and my experience as a man in his late seventies has been horrendous with the CMS.They have not adhered to their own policy regarding people with mental health issues and bombard him and I with endless communications often receiving 3 separate letters in one day all giving conflicting information.We had to obtain help from our MP and a member of The House if Lords before our written complaints were dealt with and upheld.However, the behaviour from CMS remains the same, unhelpful, offering no support to those with difficulties and sending endless communications which are contradictory and confusing.The stress this department causes to their clients is unsurmountable and I can imagine could result in tragic outcomes for many people.This department and its staff need to be urgently reviewed as their behaviour towards people with mental health issues is deplorable and inhumane.
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