Most unhelpful service I’ve ever encountered. Most people using this service is single parents so no idea why they think it’s ok to expect you to hold 45 mins to speak to someone as if you have nothing else to do. Often think this is deliberate to save some work. Cancelled case without communication with me about this based on inaccurate information. Phoned them first woman said she couldn’t access the records i needed to find out what I was looking for after a 20 min wait to speak so transferred me sat in the phone for 45 mins on hold unfortunately had to hang up as I had to go to work.If they wanted to be helpful they would offer a call back service not one bit interested, hold your heads in shame
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