Update:As more than a month passed since this review and noone from Children's Society seems to bother comment on this I assume that this charity's management support their staff illegal actions. So just be avare of this when purchase anything in this place.Bought "partially tested" little hoover, to clean a car (not much battery needed, so wasn't concerned about it). At a time 2 workers at the shop, and we had a pleasant conversation, as we always do. It is small place (New Ollerton) and I am regular customer. Usually I never take a receipt (clothes, brick and brack, etc.), so as I bought quite a lot of items it slipped my mind, that I should do it with electronics. At home I find out that hoover does not work properly. It works for few seconds and turns off. Battery on "green". So, as according to UK law (Consumer rights Act 2015), even I don't have a receipt, but can prove purchase with bank statement, shop's "partially tested" label on the plug, and fact that all workers in the shop know me very well (I never had any issues through past 10 years) I went back to the shop to fix the situation. There was quite a bit of people inside. I went straight to the till, waited when customer was served, and explained situation to the lady at the till. She said that she cannot take it back because I have no receipt. When I tried to explain my right, she started loudly scold me for everyone to hear (I'm almost 50) about not taking receipt, and that she won't do anything about it. Then she mentioned about possibility of "exchange" (whatever it means), and I said ok. But then she continued bragging about receipt, and that it is all my fault. I am dealing with a lot at the moment, and my patience should be better, but I said - fine, take it back and treat it as my donation (£19.99, which for me is significant amount). She said thanks, but still continued monologue about "they coming, without receipts, I can't do, blah blah). I turned around and walked out. She shouted "I'm sorry", on what I replied - you should be. Just to hear back - YOU DON'T HAVE TO BE RUDE.Children in need is an issue very close to my heart, as I grow up in absolute poverty. I don't think this kind of customer treatment (despite being charity, they are OBLIGED to follow country's laws) makes any good for charity. Laying to customers, who probably don't know that they have rights too, to stand up for themselves, treating customers as a naughty children is not the way any customer should feel in such a place.
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