I'm not going to say this company is terrible because obviously people have had great experiences but for myself, it was not. I imagine this company does so well because of the 'convenience' of the organisation by them, not because they are cost effective or actually provide any real value, at all.I grew suspicious with them early on when they wanted to charge the event an extra £400 to change two double rooms (out of 5 in total) to one triple room and one single room. £400?! I wasn't asking for an extra room... I also was not told there would be an extra charge for this when I enquired in the very first phone call with the company, I was told everything will be changeable, no problem, as was the theme of that initial phone call. Not to mention, the hotel website/booking.com shows that a single room is slightly cheaper than a double and a triple is only slightly more expensive which means it would be a very small amount more, so where does hundreds come from? When I questioned this, I was told it was the supplier. In other words, blaming the hotel. Nothing could be done apparently. I found out Chillisauce were charging around £2100 for our accommodation compared to a rough average of £1200-1300 for the same hotel on Booking.com for similar dates - that's some mark up for making a booking!This wasn't the only thing that I worked out.. A quick google for transfers from Krakow airport to the hotel and a return was around £200 for 10 people. Chillisauce transfer costs? slightly shy of £800.I had lost trust with my event manager at this point because of her reluctance to answer my questions directly. So I went digging for some transparency on the costs of everything. I asked for a breakdown of the activity costs, accommodation costs, transfer costs and what the Chilisauce fees were for each. After all, they shouldn't have anything to hide should they? They're merely a third party middle man, making a small mark up for organising something that most would presume would be a better rate as it is a group booking, through their connections and I'm a willing paying client at this point with £500+ of deposit paid... I guess they do have something to hide because I was refused any transparency! The event manager cited confidentiality with the supplier!?Before I could even express my shock at this, I was offered a full refund for all members of the booking including the deposit we had all paid - without me even asking for a refund! This smells off, right? Any company that is unable to be transparent is not trustworthy in my eyes and any company willing to give up a deposit without even being pressed for it, well, I'll let you think what you think about that.Anyway, this is just my experience, I have the email conversations to back everything up that I have said, make a decision to use them at your own will but be aware! I imagine you could do a hell of a lot better job at organising your event yourself, for much less cost and much less headache.Needless to say, I took the refund and cancelled the event. All the best hens and stags!
Claim your business profile now and gain access to all features and respond to customer reviews.
Chillisauce is one of the UK’s largest and fastest growing event agencies, helping over 160,000 customers to create memorable activities, corporate events and experiences across the UK, Europe and USA every year.
We make it incredibly easy for groups and companies of any size to get out and enjoy events, activities and weekends away. Whether it’s marking a special occasion like your best friend’s stag do; white water rafting, shooting zombies or driving fast cars purely for fun, Chillisauce makes it happen. It might be promoting productivity and morale through fun team building exercises, staff parties and corporate events. Chillisauce brings your staff together.See more
