I was given the litter box as a gift. I was a bit skeptical about such a technical approach to a simple task but eventually warmed up to the idea. I set it up, it took several days, but my cat started using it. I could see how it should work but for some reason, no matter how hard I tried to secure the waste bag in place, there was always a mess at the back of the box. I cleaned it quite regularly. In addition, it appeared that there was a lot of packed litter collecting in nooks and crannies of the box. I decided to thoroughly clean it. I read the manual and watched a video. Unfortunately, the rake would not move as it was supposed to so that I could get the tray out to clean everything. I finally reached out to Chillx customer care. NO RESPONSE. I tried again...NO RESPONSE. The box got shelved in my garage for six months. I decided to try again. I recently sent Customer Care three messages outlining my issue. Even though (after the second attempt) I told them I was about to write a bad review they still did NOT RESPOND. I simply do not understand how they can stay in business with such poor (nonexistent) customer service. I would absolutely not recommend purchasing anything from this company.
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