I am formally expressing dissatisfaction regarding the inefficient management of my flight change and refund process by the airline and its representatives. I visited the office in person, completed my flight change, paid the required fees, verified my identity, and submitted all necessary forms. Despite this, I was later directed to contact another office for my refund and was repeatedly asked to resubmit forms and present my passport again. This unnecessary redundancy shows a significant lack of internal coordination. After following all requests, I was informed that my signature was considered 'incorrect,' even though no specific requirements were communicated in advance. The lack of clear instructions resulted in further delays. Due to these procedural issues and inconsistent communication, a simple refund has taken months. The ongoing back-and-forth and lack of accountability from the support team has caused considerable inconvenience and wasted time.
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