china-airlines.com

2.2
2.2 Based on 69 reviews

...

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CH40
End of a long-standing customer relationship

I have been a loyal customer for nearly 10 years and am now ending my relationship due to poor customer service. I traveled to Manila twice this year, and each time, my checked luggage did not arrive as priority luggage. Upon arrival, my luggage was damaged. When I reached out to the airline about this issue, there was a complete lack of concern. The poor response to my damaged luggage has led me to decide not to fly with them again.

1
Date of experience: Sep 22, 2025

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