I rarely take time out of my vacation to write reviews, but I feel compelled to warn others about my experience. Avoid this airline if at all possible. If you need to visit China, consider other options. This was the worst airline experience of my life. The staff exhibited a complete lack of hospitality. They denied my requests and made me wait in a long line for the restroom despite having paid for that privilege. The food was terrible. I am known for my hospitality skills, and this airline's service was far below expectations. The management's response to my concerns was dismissive, and I felt threatened for expressing my dissatisfaction. This airline does not understand what hospitality means. I will never fly with them again.
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