Staff at China Air London Heathrow did not know that you can leave the airport with a 24-144 hour visa. And said that you can no longer get a visa on arrival. I spoke to 6 different staff who told me this. And I had planned to see a friend & cancelled it due to the advice. Seriously! When you arrive - its the first thing you see!! I got a temp visa upon arrival, no problem at all ! I asked if i could collect my suitcase as it was a 19 hour layover & they said no, as my luggage would go missing! Appauling customer service.The food is pretty bad. It is also very dirty. I was shocked to see visible food items / dirt on the floor & the obviously broken tv screen was sellotaped to the chair!I was honestly shocked to see my luggage arrive upon landing - both ways. There was a huge ‘lost luggage’ office for china air in beijing, which was worrying to see also.They do have pleasant staff on board, who were very welcoming. Shame about the cleanliness onboars / food & staff giving wrong advice! It is cheap though, so good if you’re looking for a cost effrctive trip. You do get what you paid for.
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