This has been a truly disheartening situation. I am a diagnosed gambling addict and have taken steps to address my addiction, including signing a casino ban in my state. Despite this, I found myself lured back to this platform after previously closing my account multiple times. Each time, they allowed me to reopen it under the condition that I wouldn't hold them accountable. It's alarming that a site would encourage someone with an addiction to return, even sending promotional emails to entice me back, which ultimately led to a significant loss of money that I needed for essentials and holiday celebrations. After I reached out for help, I requested them to permanently exclude my account again, but they refused to refund my deposits, despite their own terms stating that they should. Their actions felt predatory, knowing that I was vulnerable due to my addiction. They reopened my account to profit from my gambling, and when I finally asked to close it, they denied my request for a refund. I have documentation of these interactions. This platform is not based in the U.S., raising concerns about who benefits from American consumers. I urge anyone considering using this service, especially those with gambling issues, to reconsider. If you have faced similar issues, I recommend taking action by contacting your local authorities, filing complaints, and sharing your experiences to protect others.
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