I emailed yesterday about only receiving one egg and one chocolate bunny. I am missing 5 more and am £70 out of pocket in a cost of living crisis. I am disabled. I cannot afford more eggs and I cannot get out to shops by myself which is why I get things delivered. Easter is Sunday. I cannot only give 2 people something. If I do not receive the rest of the items tomorrow, then I would like a refund please. Your website said order in time for Easter and so I did. But it isn't in time for Easter. I have had stomach surgery so I am unable to eat chocolate myself. I do not see my family often so all the chocolate will go to waste. I have received no response from the company when I email and call. Very unprofessional and upsetting.Easter gifts ruined. Don't trust this company. Edit: Zero response from the business. Easter day tomorrow. I will be rejecting or returning anything that arrives. I have asked to cancel the rest of the order. Still no response. I'm really appalled. Not to mention the very expensive egg and bunny I did receive are very small for the price. Don't shop here for anything important like a popular event eg valentines, Christmas, Easter, as they lie and don't meet time constraints and don't speak to their customers despite many attempts and taking our money.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
