Ordered a birthday gift box on Friday evening, paid for next day delivery (needed for the Tuesday), receive a tracking update on the Monday that the parcel will arrive Tuesday morning. Parcel doesn't arrive, still in Bristol. Contact customer service who were indifferent, no offer of refund or even postage refund. Apparently next day delivery is an estimate. Absolutely appalling service, I really wish I'd read these reviews before purchasing. What's worse is that if I return the order I'll only get a refund if it is in perfect condition; however the company take absolutely no accountability for damaged products on the customer's end. Will stick with M&S from now on 😂
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
