Lovely product, poor customer care.Ordered a Christmas gift hamper as a present for my Dad but it didn’t arrive. I contacted customer services who advised that this was because an error had been made on the address and shared a screenshot of a mashup of my home address and my Dad’s. There is no way I would have made a typo like that so it can only be that something pulled over incorrectly in the system between my address (billing) and the recipient’s address. I replied to the customer service email and explained this, asking for a refund as goods still not received. I have not received a reply. Incredibly poor customer service, lack of interest in resolving issues. I won’t be buying from here again. Sad because the products are lovely when I’ve tasted them in the past.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
