I have used Chococo before. Their chocolate is alright, not on the same league as Alain Ducasse, Leonidas or Neuhaus, but sort of a hippy Hotel Chocolat. I had seen they had problems with their deliveries at the time of the mail strikes and that they were seeking a different courier, but I made an error when I bought my Easter egg with them in March 2023, delivered by Royal Mail. The order was expected to arrive by 4/4/23 but it is now 13/4/23 and it has not arrived. It continues to be living its own Groundhog day experience at a Royal mail centre. The Easter egg was a present so I had to arrange for an alternative gift. Once Chococo were informed, I found their response uncompromising, saying that they had to work together with their courier and that I would have to wait until after 19/4/23 before they would issue me any sort of refund. This added salt to injury.Obviously, I will never order from them again as they are not reliable and would rather spend extra money to get worthy customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
