Not great to substitute out the specifically valentine-themed chocolate in a valentine's box (when you make them yourself, it seems fair enough to make enough to fulfil the orders to which you've committed). No notification of this as a courtesy, either in the delivery or via email. Emailed to say I wasn't pleased, and nothing back after more than a week. Other than an instant auto-reply to say 'bear with us as we're a small team'. If you're a company that cares then that seems a poor excuse and clearly responding isn't a priority. Their chocolates taste nice but aren't cheap, and as these guys don't seem to be bothered about customer service, I'd rather spend my money elsewhere.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
