Absolutely awful experience and terrible customer service! I ordered the fresh (limited shelf-life) chocolates and some brownies on Sunday. The estimated delivery day was Thursday. I allowed for an extra day just because of the time of year. They weren't delivered on Thursday but the 24 hour tracking indicated that they would be delivered by 11.20 am on Friday. They weren't delivered until 4.19 pm. The recipient was a business. It could not have been clearer from the address on the package and the premises that it is a business. By the time the package was 'delivered' the business had closed for the weekend, so what happened to the package? From the delivery photo, it was left in a drain, outside the building. It beggars belief that this was considered an appropriate place to leave a package. I am absolutely mortified and VERY upset, as this was a "thank you" to a business which has helped my family this year. Whilst Royal Mail is primarily at fault, Chococo chose to use them. Also, Chococo stated in their original order email that their telephone line is open to 5pm on a Friday. If that is the case, then why did I get an automated message telling me to email (because you were closed) when I telephoned at 4.50 pm? I think that tells me everything I need to know about how Chococo value their customers. I don't want people at this business to eat stale chocolates and brownies that have been left outside for 3 nights. The package will probably be soaked by Monday and god only knows what vermin have crawled over that package in the meantime. Absolutely disgusting and unacceptable. £40 wasted (although I shall be demanding a refund) and now too late to send this business sometimes else before they close for Christmas.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
