I had a really disappointing experience with Chococo’s customer service and won’t be ordering again. My order was delayed and then marked as “refused” by the courier, even though I provided the correct address and someone was home to receive it.When I contacted Chococo, their responses were scripted and unhelpful. At no point did anyone acknowledge that the issue might lie with their delivery partner — instead, I was told that the parcel had lbeen refused and that I “may have entered the wrong address,” which simply wasn’t true.Despite both Royal Mail and Chococo’s own delivery partner confirming the parcel had been returned, they refused to resend it, only offering a refund after extended back and forth and suggesting I place a new order “using the correct address.” This approach came across as dismissive and blaming, with no apology or sense of accountability from Chococo.It’s a real shame, as I was looking forward to trying their chocolates and had ordered them as an anniversary gift- it is now 8 days after when it was meant to be delivered, even though I promptly followed up. Unfortunately, the poor communication and lack of accountability completely ruined the experience, and I can't recommend their services at all.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
