Ordered a large box of assorted chocolates for a 60th birthday. I asked for delivery on the 12th August, I ordered well in advance too.Due to the very hot weather the company decided to withhold sending and so my chocolates arrived on the 14th August. I wrote to complain and was told an email had been sent to me explaining the situation. I didn't receive that communication. So as this was for a 60th Birthday, I had now missed the day. The customer service lady did reply extremely promptly but it didn't take away that the chocolates were now late.Then when opened the outer cardboard packaging the first thing I saw was a card with the message I had requested. This was on a sticker and had been stuck down at an angel. So it was so slapdash. You may think me petty, but this is a present, and a rather expensive one at that! I wrote again and the same lady apologised and offered me 20% off code on any further purchase I make.Guess what?? I won't be ordering ever again. Not even if it was 50% off. I just think the staff on the production line couldn't give 2 hoots on giving proper service and then it comes back on the company and they will loose out. Unfortunately, this is the world we live in now.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
