I had 2 dogs registered at this practice and thought I had found a great vet . I joined their pet plan and every month collected my dog’s flea treatment. One month I couldn’t get the flea stuff because they couldn’t fit us in for the dog s health check and I was going away .my dog who has very long hair was itchy so I had no choice but to book his appointment and leave the dog scratching- on the health check the vet decided he had a skin infection because he had red patches on his white fur . I refused to accept this as I knew he simply needed his flea treatment my dog did not need steroids that they were trying to push on us - I mentioned my dog was limping - in fact everytime I took my dog to the vet in the following weeks I expressed concern over his struggle to walk . Eventually my dog was literally hopping round on 3 legs I went back and demanded they start to manage his pain properly and not just tell me to give him HUMAN PARACETAMOL which I point blank refused to do because not all paracetamol has the dose if I had followed their instructions I would have killed my dog. I spent over £100 on pain relief but noticed it did nothing.They diagnosed a suspected ACL tear and told me he needed an X-ray. I went home to look online what on earth is an ACL only to discover an ACL repair is a major operation major rehabilitation very costly and I read I should not be walking my dog - this shocked me because I walk my dog 5 miles daily- I was literally causing him pain yet no one told me to stop walking him immediately. I believed my dog was doomed . After I reduced his exercise my dog miraculously recovered no ACL no pain - I was simply over exercising him . Now we come to my second dog whom last year was diagnosed with mast blast cell cancer . She had been with the practice since day one and hated them - So when another lump appeared this year I was concerned and took her for an examination the vet wouldn’t touch her because she was anxious both the dog and the vet - she gave me a muzzle ( my dog was not showing aggression) the muzzle didn’t fit and the dog wouldn’t be still for the vet to examine. The vet told me it’s better to remove the lump and printed up a bill for the operation I was to telephone and arrange the date after I said I wished to think about it - on getting home I realised I had agreed for a lump removal on a lump the vet hadn’t even seen or examined! I was charged £42 for an examination that the vet failed to provide and they wanted £750 to remove this lump that they hadn’t even seen ! I contacted them and asked if they shouldn’t have maybe asked the nurses to hold the dog so they could examine her , rearrange the appointment to do this , offer medication to reduce her stress before they examined her - my complaint was met with you can have a fna ( fine needle aspiration) instead at £300 again no offer to examine the dog ! I refused. This vets seem to be asking me to pay them large amounts of money when they hadn’t even examined my dog - . I cancelled the pet plan and apparently you can’t do this and this created more problems that could have been avoided if they contacted me as they said they would on email when I cancelled the plan - they denied I had cancelled and got shirty because I cancelled the direct debit mandate. So it was ok to cancel one dog’s health plan but not the other I didn’t get an explanation why -On short don’t use this vets unless you are happy to pay for un needed costly operations and invented issues- my dog didn’t have an ACL and my other dog didn’t need a lump removal. my big dog was left hopping around in agony after I continued to walk him with them advising on multiple occasions to only give him human paracetamol and his skin condition cleared up when he finally got his flea treatment . It’s not about the money my dogs are insured it’s about them leading me to believe my dogs were seriously ill and needed major operations when clearly they didn’t . It’s clear that money that matters to this vet - before the well-being of the animal- a simple don’t walk your dog could have saved my dog a lot of suffering instead I continued to walk him -if my dog did have an ACL I would have been causing a lot more damage -simple instructions that cost nothing but we’re not offered- my dog still enjoys walking but we only walk a couple of miles now we know our limits he’s almost 10 and no thanks to them is doing great .
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