Absolutely disgusting service. We rang on Wednesday to make an appointment as we suspect our cat has cat eye cancer. We sent photographs as they had asked us to do, they cpuld only fit us on Saturday. Went for our appointment at 11am and as we got there we were told that they have cancelled it and that they would try and fit us in later at some point. Also they told us that our cats eye was not important (there words!!!!!) She was stressed and wouldnt not stop crying. They also said someone had tried to call us (Absolutely no call) they were not bothered at all. Another customer had come in after we had been for about 20 minutes the same was said to her that they had JUST tried to call them when no one had even picked a phone up! Even if someone had attemped to call us 2 minutes before your appointment is unacceptable. Their customer service was terrible. Yet one of the vets/receptionist could take there dog in for an analysis glad clean......but that they could find the time to do that! This is not the first time they have messed us about or messed up their pet plan with us. Do not use!
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