The customer service is quite poor. I placed an order for a size 60 that was available online, and they quickly took my payment. Then I received a blunt message stating they didn't have that size in stock and that I'd get a refund in 10 days. When I inquired about the issue, I was surprised to hear that they don't have the necessary components for the hat. Ten days later, I was informed that my refund would take another 19 days. In total, that’s 20 days! I asked when they expect to have the hat in my size available, and they said 'next season for SS26.' No further explanation, yet the hat and size still show as available online.
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British Hat Maker for 245+ Years | Quality Hats and Caps by Christys London. Men's hats, Women's hats & Caps. Shop Now!
