We’ve had a very disappointing experience with C.H. Robinson since the transition from Freightquote.com.A shipment we booked had its freight class changed after the fact, resulting in additional charges. We formally disputed this, but the claim was ignored, and no clear explanation has ever been provided for the reclassification.Instead of resolving the issue, our account was placed on credit hold. We paid the disputed amount in good faith to keep operations moving, yet the account continues to be restricted. At one point, a shipment was processed, only for the account to be placed back on hold again, creating further disruption to our business.Communication has been inconsistent, and escalation has not led to resolution. For a company of this size, this level of service is concerning.This is a highly competitive industry, and service, transparency, and accountability matter. Based on our experience, the level of support we previously received does not align with what we are seeing now.We hope this feedback is taken seriously and leads to meaningful improvements.
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.