We shipped a compressor from Massachusetts to Florida. They supplied us with a quote and then required a credit card to secure the shipment. Then after the shipment was complete, they upcharged our credit card stating the standard pallet (48" x 48") actually measured 48" x 49". This was not true as we measured and weighed everything before it was picked up. 2 days later they upcharged our credit card again saying the delivery required a lift gate which it did not. After speaking to the receiver, he used a fork lift to remove the compressor. Shipper refuses to give us our money back.
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.