I am a consumer who is scheduled to have furniture delivered through CH Robinson. I called to see if I could change my delivery date since my furniture was shipping early and I would not be home. Not only will it sit in my front yard for someone to steal, but it is suppose to rain. This piece of furniture cost $2000.The guy was incredibly rude. Even though they had just texted me a link to load their app (which never would load) they said they couldn't help me and he made it clear it was my problem, not his and he didn't have time to help someone who didn't have the full information he needed. Pottery Barn did not give me a tracking number so I couldn't give it to CH Robinson. They also said if I knew what city the furniture was shipping from, they could look it up that way, which I had no clue where is was being shipped from. But they had no way to look my shipment up by my phone number, name or address. Ridiculous! I won't order any more furniture from pottery barn because they use this freight company.
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.