CH Robinson (chrobinson.com) is the most incompetent forwarder you can ever run into. I hired them to ship a cargo from China, which left on Sep 29 and arrived in the US on Oct 23.They were supposed to label my cartons in the US and ship them to Amazon by end of Nov.My products are seasonal and only sell in December. So end of Nov was perfect, just in time for the December sales.But CH Robinson managed to lose my cargo along the way. They said that they re-scheduled the delivery for Dec 10, but that was missed too. I never got an update from them, I had to constantly email them asking for an update.Around Dec 20 they bothered to answer saying that the carrier misplaced the products and that they are trying to find them. So my December sales were gone. Note that I took a loan to get these products which now I can't sell until Dec next year.After a few days, CH Robinson said that they found the products and that they are pressing the carrier for delivery to Amazon. I asked them for a refund, and they answered that they keep pressing the carrier to deliver but this will not happen any time soon, because the carrier is not fully loaded and that they are waiting to load fully!!!Today is Dec 28 and not only that my products weren't delivered, but they're not even scheduled!They don't want to take any responsibility for their incompetence and don't even want to discuss about refunds or paying damages.I now have to take legal action against them.If anybody is in the same situation as I am, please contact me so we can discuss our legal options.
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.