C.H. Robinson along with Southeastern Shipping Company out of Florida, completely distroyed a pallet of materials, they even had photos of it, and still delivered it as though nothing happened. Once we received the pallet, we notified them to let them know what was going on. They sent the photos they take each time it is moved from one location to another during the delivery phase. It was mind blowing that someone CLEARLY damaged the materials, then tried to wrap it up with some clear plastic as thought nothing happened. You should see the photos yourself. A child detective could have seen that the pallet was severely damaged and has been "taped" back together. We've been trying to finish the claim process for weeks with no replies from anyone. Mulitple phone calls and emails, and still nothing. Below is the record of our contact attempts. 1.2.25 - pallet received, but receiver was unaware what the orignal pallet was suppose to look like because they have never received materials from us before. He sent photos and I immediately told him to start taking photos of the opening of the materials wrapped in plastic wrap so we could start a claim.1.3.25 - Started putting together the timeline of events leading to the delivery of the damage pallet. 1.13.25 - Spoke with Aida in claims at Southeastern shipping company and she sent me photo of it on the truck. She told me I would have to go through the website for a claim. I also emailed Lina to have her call me when she can.1.14.25 - Sent email to Lina Ramirez with photos. See sent emails. She replied that she is going to reach out to see what she can do.1.16.25 - Sent email to Lina Ramirez asking if there is any word yet.1.22.25 - Sent email asking for update.2.3.25 - Email from Carlos Arias saying that the company would only be responsible for the products and not the shipping. I told him I would like to start a claim.2.20.25 - Sent him and Lina Ramirez an email letting them know I was going to start the process but needed inforamtion to fill out the form correctly. Carlos email not working and I keep getting an email saying that Carlos email is no longer correct. I'm not sure why because I'm replying to the same email he sent me. Will try and figure this out.2.25.25 - Called Lina Ramirez at work and no answer no matter what I try. Sent email asking for them to contact me and that they should be ashamed of themselves.2.27.25 - Lina replied that Carlos is no longer with the company. I replied to call me so we can get this taken care of. I would attach the photos if possible so you can see yourself how obvious this damage was. In one of the photos, you can see two other pallets, belonging to other customers, were damaged and tipped over in the truck. Unbelievable to me that this passed through without anyone saying anyhing. I understand mistakes happen, but this company has done ZERO to make things right. We were getting ready to have them ship hundreds of containers for us from overseas, but now, we will avoid them at all costs. I would pay double shipping before using this company...you have my word.Rock Pool USA
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CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.