cibc.com

1.3
1.3 Based on 300 reviews

...

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Frustrating experience with customer service

I reached out to dispute a charge on my card and had to wait an excessively long time, only to be advised to contact the merchant myself. Additionally, I requested a waiver for a purchase interest, and initially, the representative offered a 50% waiver but then retracted it. What is going on with your customer service? I'm thinking about switching to a different bank.

1
Date of experience: Dec 11, 2025

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