Never apply for refinancing with CIBC bank,
I am extremely disappointed with my recent experience regarding the refinancing of my personal loan at Canadian Imperial Bank of Commerce (CIBC).
Due to an error made by a CIBC staff member during the refinancing process, my loan amount was incorrectly increased. As a result, my scheduled monthly payment — which is set up for automatic withdrawal from my bank account — was affected, and I missed a payment. This issue was not caused by me, but by the way my refinancing request was handled.
For the past three days, I have been contacting the Loan Department and Customer Support to resolve this matter and have my loan restored to the correct amount. Unfortunately, no one has been able to provide a clear solution. My calls have been repeatedly transferred from one department to another without resolution, and on several occasions, the calls were disconnected while I was still seeking assistance.
I was also repeatedly told that a supervisor would call me back, but I have not received any callback. This lack of follow-through has been extremely frustrating and unprofessional.
The overall telephone banking experience has been very disappointing. I expected better service, especially when dealing with serious financial matters that directly impact my credit and personal finances.
I hope this matter is addressed urgently and resolved properly.
Abdul Rauf
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