I ordered 2 pair of the exact same pants in 2 different colors. I made the order October 15th and finally it arrived on November 22nd. When I opened the package I was so disappointed at the quality of the material and how badly it was constructed. The garment was supposed to be pleated. The fabric was so cheap everything was wrinkled beyond visible appearance. After steam ironing for an hour I was able to get it close to the advertised image. HORRIBLE! The second package was supposed to be the same garment in tan. It was a completely different pair of pants. Nothing like I ordered. But I will say this about the tan pants. The quality of the construction was excellent. At least they top stitched the garment and it was less wrinkled. So the company responded quickly via email and made it worse by offering a gift card. A $15 dollar gift card for an order that cost approximately $60? So besides the fact I got a pair of pants, I did not order or can even fit, the poorly constructed garment isn't even replaced.I guess you must be real proud of your company.Another quick response after a bad review;Dear Dale,I hope this email finds you well. Upon noticing your post on Trustpilot, I felt compelled to reach out to address your concerns to your satisfaction.Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress. In recognition of the inconvenience you've experienced, I am pleased to inform you that I am authorized to offer a refund of $23.99 directly to your payment account. This amount represents 100% of the wrong items' price, accounting for the discount you previously applied. Would you consider this gesture as a resolution to your concerns?Rest assured, we are fully committed to providing the best possible service and eagerly await your response.Warm regards,MY RESPONSE:Ideally it would be nice if the garment was constructed of quality material and sewn professionally, but I will accept this offer in lieu and a lesson learned in trusting a company that misleads customers into an unrealistic visual that they cannot live up to.I feel like if a match got too close to the fabric, it would go up in flamesWow if their shipping was as fast as the response to my review:Dear customer,We're sorry the previous solution didn't satisfy you.After reviewing your case with our management team, we're pleased to offer an improved solution:Higher Value Gift Card: A gift card worth 30 USD for your next purchase.Increased Refund: An increased refund of 24 USD of the item's purchase price.We've made this special offer with your satisfaction in mind and hope it meets your expectations. Please let us know which option you prefer, and we'll arrange it right away.Thank you for your understanding and cooperation. We look forward to resolving this to your satisfaction.Sincerely,MY RESPONSE:I don’t want a gift card because I am suspicious of future disappointments. I want a refund. PERIOD. The black pleated pants are atrocious and it was your mistake of sending me the wrong tan pants. I wish I could post the photos on the review site so the world could see how horrible your quality is and how you have no intention of making me whole as a customer. Dale G. Madison #DontWantAGiftCard#WantMyMoneyBackUPDATE:Please rest assured that we will do our best to resolve this issue to your satisfaction. We will refund you $47.98 for the 2 items price asap. And you don't need to send them back.
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