Attractive price but I never received the ordered item. No solution offered :-(I regularly buy cycling items online and usually have good experiences. Unfortunately, this was not the case with Ciclimattio.On 01.07.2025, I ordered a bike frame and paid in advance. The frame was advertised as available with a delivery time of 4 weeks. Since I trusted the order, I bought all other components for the bike from other webshops in the meantime.On 30.07.2025, after the expected delivery date and without any news, I contacted Ciclimattio. Support had no useful information. On 08.08.2025, they informed me the frame was in fact not available anymore.I tried to discuss alternatives with their rather slow support team. Unfortunately, no solution was found, even when I suggested buying another model or color that was supposedly “in stock” on their website, they couldn’t guarantee availability or delivery.In the end, I was left with all components to build a bike except the frame that triggered my purchase. A refund was finally processed a week later, but without any goodwill gesture to compensate for the wasted time and inconvenience.I strongly suspect poor supply chain management and feel they invest more in marketing than in customer support. I will never buy from Ciclimattio again.
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Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”.
Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.See more
