I was a bit worried when the employee doing the handover at Derby said to me, he wasn’t bothered about checking my bank card as long as the car goes, that’s his job done then. Professionalism lacking? He also emphasised 3 times how as soon as I drove off if there was a problem, even at the end of the road, don’t go back to them ring no matter what, call customer support. Not exactly reassuring and again, really unprofessional when you’re spending a lot of money.
The car itself, immaculate on the outside, its clearly had a clean externally, the inside however was awful and definitely hasn’t been valeted. There was tobacco in the seat crevices, cobwebs on the back windows and grime in the drivers passenger door. The car also stinks of cigarettes so the seats and upholstery haven’t been valeted.
Finally, over £12000 and the car didn’t even have screen wash in. Completely empty. These small touches make a difference.
I have had to spend a lot more getting these bits sorted so god knows how a £99 admin fee can be justified. I’d love to know what the £99 fee is to do other than send off a V5C (£3 in the post) and an extremely unprofessional handover.
Overall not the best experience.
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