Very poor experience with Cinch from start to finish.
The car arrived with the engine management light already on, despite us being told before delivery that the vehicle had previously gone into limp mode but had been fixed. Clearly this had not been properly resolved, as the problem was still present when the car was delivered.
We had to call the RAC out, who then identified multiple faults with the vehicle, he could also see that the car had diagnostic checks ran that day and we therefore assume fault codes cleared before delivering the car to us. Cinch then expected my partner to drive the faulty car back to the garage himself, which we felt was completely unacceptable given the car had known issues. He was then left at the garage with no courtesy car or support to get home.
Throughout this process we repeatedly asked for a formal complaint to be raised and requested to speak with a manager. We were told on more than one occasion that a manager would call us back, but this never happened. Our requests to escalate the issue were essentially ignored.
For a company that advertises thorough vehicle checks and a smooth, hassle-free buying process, this experience was the complete opposite. Delivering a known faulty vehicle, expecting the customer to return it themselves, and then failing to properly handle a formal complaint is simply not acceptable.
Although the car was eventually returned and the refund processed, the level of service and communication we experienced was extremely poor. Based on this experience, we would not recommend Cinch. like:
Cinch have replied with a generic response but still haven’t addressed the issues raised.
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