I signed up for the CinemaFlow trial via mobile, but their platform doesn’t allow you to manage or cancel your subscription from mobile — something they conveniently only state deep in the terms and conditions.I attempted to cancel during the trial, but couldn’t access the necessary settings due to their own platform limitations. I contacted support, explained the issue clearly, and asked for the $77 subscription charge (which I never intended or agreed to keep) to be refunded.They refused, citing policy, despite confirming I never used the service. They even admitted that cancellation requires desktop access, yet continued to take payment from a mobile signup with no warning or proper functionality.Support responses were robotic, dismissive, and lacked any good faith effort to resolve the situation. I've since had to escalate the matter through my bank.Avoid this company if you value transparency, fair treatment, or basic functionality. If your UX can’t support mobile users, maybe don’t accept mobile signups?
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