CIP1 definitely needs to train their employees on the aspects of customer service and being more customer friendly. If the employees are only following CIP1 company protocol, then the company needs to change its policies. KacyYes we "sorted" the problem with the mirror, but we did not sort the experience I had. In todays modern world, I have purchased hundreds of items from hundreds of retailers, and I have NEVER experienced what I had to go through with CIP1. with any of them. I have purchased apparel, pet food many, many car parts and many other items, and on occasion I have received the item either damaged or unsatisfactory. I would notify the supplier, and, on almost every occasion, I was told "no problem, we'll send you a new one and get it right out in the mail". If I wanted a refund it was returned to my credit card. I wasn't informed after a purchase that the supplier does not issue refunds such as in the case of CIP1. On several occasions over the years the supplier even allowed us to keep the item in question. NEVER did I have to 1) take pictures to prove the item was defective, 2) take pictures to prove I "destroyed" the item and 3) jump through hoops explaining myself and the situation to a representative and a manager of a supplier.I am a member of the Long Island Volkswagen Club here in NY. I have made our members aware of what I experienced and advised them not to purchase any item from CIP1 unless it is necessary. In closing the negative review stands and unless extremely necessary you and your manager managed to lose a decade long customer.Barney
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