I am not one to give a negative review. But this was by far warranted. A few months ago I ordered a AA pistons set. When my engine builder opened up the jugs, one of the rings was broken right off the bat. I contacted the service department at cip1. They wanted to file a warranty claim. I thought that was a little strange rather than just sending me out another set of rings but okay. Then a few days later we were messing with the pistons again when we noticed one of the wrist pins were so tight you had to use a hammer to push it through. At this point I was not happy with the quality and just wanted to return them. I sent both video of the wrist pin and a picture of the broken ring. It took multiple phone calls over a week or two to finally be able to get them to send me a shipping label. 3 weeks weeks after returning them I still had not received the refund So I contacted them. That's when they told me that they had to fulfill the warranty claim on the parts to be able to give me a refund... Nowhere else would this be expected. Then once the parts came in they told me now that that it was a second broken ring in it there was nothing wrong with the wrist pin. With that, they acted like they were doing me a huge favor by doing this and that " they normally don't send a return label" and that " they were going to give me the benefit of the doubt" that I didn't break a second ring. Gary, the parts manager was going on how he could send me a video of nothing wrong with the wrist pin and to send me a picture of a second ring broken. At this point, I'm really doubtful that they're even the same set of jugs and pistons that they're looking at but whatever. Because wrist pins don't magically start going through and there was distinctly just one broken ring when we packaged them up.They told me that they had to wait till they got a new ring in stock to be able to give me a refund. I have never heard of such a thing in my life but okay whatever as long as I will get my refund. I tried working with them and waiting for this. They said they expect a refund within the next two weeks. Another 3 weeks go by and still no refund and I reached out yet again about this and to expect a refund within the next day or two. This is also when I said to Gary the parts manager that after all this I'm not going to be doing business with them because this process has been ridiculous . He then said " Good because you've been a hassle". Within 48 hours I still had not received a refund so at this point are you given them more chances than anybody said I should. All of my friends have been saying that the dispute the charge from weeks but I wanted to see CIP1 do the right thing but at this point I gave up.So I reached out to PayPal to dispute it. (At this point they had both my money and the product back for almost 2 months) About 5 days later I received from PayPal that cip1 was willing to give me back 237.48 of the 250 for the jugs and pistons, which at this point I was just glad to get most of it back.My point is this. I wanted to make CIP1 to make it right but I had the force their hand by reaching out the PayPal before I got the money back.This is beyond poor customer service. No other company would make you wait to deal with the warranty of a product that they are selling through the manufacturer to be able to issue a refund.
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