Note: Circlehash LLC operate under a trade name 'Oneminers'. Am posting this review for both names.I honestly can't believe what I experienced with this company, so I’m putting everything here for others to see.I emailed Oneminers to cancel order #13830 before it shipped and request a refund, $27,092.90. They refused the refund request, citing a “Hosting and Performance Agreement” that I had never heard of. When I looked up the contract on their website, it clearly required signatures from both parties. Since no signed agreement exists, I again asked for a refund. They didn't reply.It got stranger. The next day their CEO, Michal Beno, called me. Instead of addressing the unsigned contract, he switched to a totally different explanation: because it was a 'futures' order (the miners aren't available until 2026 March), they couldn’t refund me. When I asked him where it said the order was non-refundable, he provided no answer, he simply repeated his explanation. I asked him to put his explanation in writing, he never followed up.I checked consumer-protection and contract laws in California (where I am), Texas (their listed location), the EU, and the Czech Republic (Oneminers' main location). I couldn’t see how their explanation fit with anything I read.For example, from my understanding, California Civil Code §1550 says a contract requires the consent of both parties, and Civil Code §1671 describes how any non-refundable deposit terms need to be clearly agreed to in writing.I sent Oneminers a final email giving them another chance to respond. No reply. Nothing.I've collected all relevant documents (webpages and documents from their website, emails, call log, including every step of the buying process), and have begun preparing reports to:- FBI Internet Crime Complaint Center (IC3)- California Attorney General – Consumer Protection Division- Texas Attorney General – Consumer Protection Division- Federal Trade Commission (FTC)- Policie České republiky – Cybercrime Division- European Consumer Centres Network (ECC-Net)- Europol (EC3)I am also preparing a civil lawsuit in the California Superior Court.I will update this review if the matter is resolved.
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CircleHash is an advanced crypto mining hosting management platform integrating our data center facilities where you can host your miners. While CircleHash serves as a white-label solution for our business clients, we also have our business-to-customer brand, OneMiners
For those who purchased miners through OneMiners, you can find our Trustpilot profile and leave a review there. Please do not leave a review on our business solution, as this is intended only for business clients. Thank you! See more
