I booked my trip through this travel agency, expecting support if any issues came up. Unfortunately, when my trip was cancelled, the agency did not help me rebook or assist in getting a refund. Despite multiple attempts to contact them, I received no useful response and was constantly told to wait or contact the airline myself then finally they booked with 85% additional fare of originally booked fare for the family. This lack of support was especially frustrating because I relied on their expertise and service when booking. I ended up having to solve everything on my own, which defeated the purpose of using a travel agency. Each person in the shift will say - we will get back to you sir in 8 hrs. then that person will leave, next person will come, again you need to start from the beginning. At least I made 15 calls, 20 emails and more than 10 hrs.. spent on follow-up to simply get the booking done. The people who handled the situation is Sharukh( zero knowledge), Vignesh(no commitment to the client), Shine, Prabha (doesn't know how to handle client then finally she got it done after the escalation), Paul (lead but arrogant and doesn't understand the client situation, lie to the client that airline helpdesk is closed)Based on our family experience, we will NOT recommend this agency to others. If reliable customer service during unexpected changes is important to you, I would suggest booking elsewhere. Since no option to give -ve score, we are giving 1 star which they doesn't deserve for it.
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