When I booked my B-class ticket they told me the ticket price includes everything such as seat selection. After purchasing the ticket when I went to the airline website, for seat selection the website asks for a payment of $103 for one leg of the journey while allowing seat selection for free on the return leg. When I checked with Citiair they said they will check with the airlines and rectify the situation. I followed it up with Citiair after a week and their answer now is that the ticket price does not include the cost of seat selection. No where in their email communication do they mention additional cost for seat selection. They do not explicitly say that the ticket price does not include the cost of seat selection. The sales agent did not inform about the cost of seat selection instead said that the quoted price includes everything. This is a classic case of bait and switch. They want the passenger to purchase the ticket at their quoted price. Later when the passenger goes to the airline website for seat selection then the cost of the selection is revealed but that is too late for the passenger to do anything. They are good at obfuscating the information and make the passenger to incur additional costs without any recourse. Please watch out for what you are getting when you purchase an air ticket through Citiair.
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