Not Recommended
If you are looking for a travel agency that provides proper guidance and takes responsibility, I strongly advise you to look elsewhere.
I booked travel from the U.S. to the UAE and onward to India through their phone agent. During the booking, I clearly informed the representative that I am on a U.S. green card extension. At no point was I told that I would require a visa for transit through the UAE. As someone who has previously traveled internationally with my extension, I relied on their supposed expertise.
I was then denied boarding at the airport due to the visa requirement — a completely avoidable situation had the agent done their job properly.
What was even more frustrating was the complete lack of support afterward. When I called the agency for help, the staff blamed each other and ultimately tried to blame us, claiming we had not informed them — which is absolutely untrue. I specifically provided this information to an agent named Mohammed, who never returned to the line to address the issue. The overall tone was dismissive, unprofessional, and showed zero accountability.
A travel agency’s basic responsibility is to ask the right questions about visa status and guide customers correctly, especially when booking international itineraries with layovers. Instead, we were left stranded, stressed, and out of pocket.
If you value peace of mind, book directly with the airline — even if it costs a bit more. In situations like this, airlines typically provide real support and alternatives. Based on my experience, I cannot recommend this agency.
Very disappointing.
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