Citizen card processes are both ageist and ableist - they are simply not designed with either group of people in mind and they provide no reasonable adjustments or support. It has been impossible to get the data and images submitted to their satisfaction and I have spent many hours and multiple attempts at trying to do this. I have asked for a refund which they have refused. Whilst trying to obtain a refund I was repeatedly asked to email the correct refund email address (which was the same one I was emailing). I don’t whether this was gaslighting or there is something wrong with their email system. All of these issues are noted in other reviews below. I fully expect a robotic response below about terms and conditions etc with no acknowledgement of issues with their email system or apologies for their lack of reasonable adjustments. For older / disabled people you may just be better off renewing passport.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
