Would give zero stars if possible. Applied and paid for the urgent 2 day card, it’s been weeks and still no card! I had no correspondence at all to say things were not ok and they needed more info etc! I have now requested a refund and they are refusing! They are a complete scam and so rude in Emails. I am now taking this further as they are charging for a service they do not provide. With the cost of living, throwing away £35 is unacceptable. If you offer an emergency 2 day service, you should provide this. They send back a generic terms and conditions and refuse to accept fault. DO NOT GIVE YOUR MONEY TO THESE PEOPLE!! That reply means NOTHING! If you have a problem with an application, then you need to communicate that! Not leave it weeks and weeks and not ask for more information. You are disgraceful robbing scumbags and as I said, I have now taken it further! You do not provide the service you offer, yet you take our money freely! Look at all the others on here that paid for an urgent service but have been left let down!! All I want is a refund for a service you say you provide but don’t!!! You cause unnecessary stress and upset and you should be utterly ashamed of yourselves! STILL NO CARD OR REFUND! THEY HAVE ESSENTIALLY STOLEN MY MONEY AT THIS STAGE! With cost of living as it is and me suffering with health issues, being treated this way is an utter disgrace! I have literally begged for a refund at this stage! They do not provide the service offered! I truly cannot believe companies like this get away with stealing money! Date is now 29th of September!
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
