Update...after 3 days, I got a response to my query, re not being able to upload my birth certificate. The response was ' please send a photo of the problem'. I did that with my initial enquiry 🙄 I wrote, word for word, the error message that I repeatedly received.After this ' help' a then received another message, asking me to rate the help. The funniest thing about this, is that i wanted to apply for the fast track service. Absolute joke.Not very impressed. I'm trying to apply because I don't have photo ID. So, you either need photo ID to apply, or you can go via the referee route, where you upload an image of a document, and a referee validates the document afterwards.I must have taken 10 images so far, all of which have failed to upload with an error message saying ' image type not supported'. After fiddling with the camera settings, I Managed to get an image that actually uploaded, but then when I tried to submit, I got ' an error has occurred, please try again'. Several attempts with no luck. I signed out of my account and back into it, only for the image which previously uploaded, to get the 'image type not supported' error message againI sent a message to Citizen Card this morning, and have yet to receive a response. Whilst I appreciate that that checks have to be done, i'm losing the will to live.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
