Applied for the urgent CitizenCard and was told that my referee didn't meet the criteria they specified, even though he did.Had numerous emails back and forth, all taking 24-48 hours to respond; then apparently my referee *could* be found online, but now they needed to see his company information from more than one online source (not what they initially stated) and as they couldn't find this I would need to find a new referee.After even more back and forths, I asked for a refund, as they hadn't provided the services stated. (The people who deal with refunds respond far quicker than the urgent team do!)I was told the referral team couldn't find any online presence for my referee (!), so no refund would be provided. I stated, again, that there were multiple online websites and companies registers with the information, again provided screenshots and links, but no reply...until my card arrived in the post today.Absolutely joke of a company, avoid at all costs! I ended up doing the referral teams work for them and end up with my card well over a month later. Definitely not the 'urgent' service I paid for.Not worth the hassle - apply for a passport instead, if you can!Also to add, I did write a review previously and had a reply from CitizenCard stating that my referee couldn't be used...oops, looks like they were wrong, again.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
