I recently acted as a referee for my partner’s father to help him obtain a CitizenCard. Despite providing clear and legitimate evidence that I run a genuine UK business (Butler Bookings, trading since 2013 and fully VAT-registered), CitizenCard refused to accept me as a valid referee.They dismissed the application on the basis that my business was not listed on Companies House — failing to recognise that sole trader businesses are not required to be registered there. I even provided an official VAT registration certificate, our trading address (clearly displayed on our website), and my direct contact details — all of which were ignored with a standard, unhelpful reply.It’s incredibly disappointing to see an organisation refuse to acknowledge legally trading sole proprietors, even when all the requested documentation is provided. This not only wasted time but unfairly questioned the legitimacy of my business without cause. Their rigid and uninformed verification process makes it difficult for honest applicants to obtain ID.I expected far better from a company dealing with identity verification and public trust.Edit 20th June:Thanks for your reply. We don’t need to use online advertising directories because we are ranked highly in Google. I have suggested providing you evidence of our Google advertising spend, but once again you tell me it’s not an accepted form of evidence.I have emailed you to ask what forms of evidence you need and you refuse to tell me, or provide any help whatsoever. It seems to me that this is a scam business and I would suggest anyone considering their services to look elsewhere and save yourself a lot of hassle and wasted time.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
