DONT fall for their legal loophole nonsense! Contact your bank and raise a chargeback dispute and you will 100% get your money back in full, don't listen to them! Just get a provisional license or something else, don't bother with these absolute robotic people with terrible customer service.I paid for a next day replacement. They asked me to send a new photo, which was not stated at the time of purchase. Fair enough, I simply asked them politely to cancel it and they email me back with a passive aggressive reply saying NO and that they will still charge me?They say my photo is ten years old so they need a new one. I am a sixty year old woman, not a sixteen year old who's going to change drastically in appearance still going through puberty for god sake. Even if this is the reason, fair enough, but give me my money back and don't be rude and lie tha you can't refund, because that goes against consumer rights.I can't wait to launch a chargeback dispute against these scum and let their payment processors hit them with the chargeback fee!They also like to try and hide behind legal loopholes to refuse a refund, claiming the money you pay is for the service and not the card so they won't refund. So the extra £17 i paid for next day delivery is also for the service despite nothing being delivered? Very funny people. Don't fall for their lies and just raise a chargeback dispute with your bank for a full refund, your bank will give it to you 100%, I've dealt with cowboys like citizencard many times and I'll always get it back, disregard anything they reply to this review with, they are liars and cowboys.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
