Paid for urgent application - £35, which is a week's grocery shopping for my household.2 days later, text message: "we've paused your application. Check your email for details of what to do next" -no email. 2 days on from the text (and 4 days from their receipt of my money), still no email.Their attitude is "Oh, but it's so easy to apply online using a driving licence or passport! There's SO MANY referee options you can use!" - If people HAD driving licences or passports, they wouldn't need to waste their money with these scammers! I'm medically banned from holding a driving licence, and I can't afford a passport application - especially since, like this bunch, they also take their considerable application fee as "non-refundable" (because admin is HARD, guys! Using a computer for all of 5mins is DEFINITELY expensive and stressful!!!) - in the case of a passport, I'm facing the same cost as 90% of my monthly bills combined just to apply - can't do it, especially as "professional referees" are thin on the ground once they realise they're expected to respond immediately to emails, or immediately answer unscheduled phone calls, while at work (and, in the case of passport applications, have to provide their own passport details...which understandably gives data security concerns.)The UK is an absolute joke with its "must have ID that the government approves of, and agrees actually is ID, in order to GET ID." Birth certificate? Not ID. National Insurance number? Not ID. Disclosure and Barring Service Certificate? Not ID. Disabled person's bus pass, which HAS a photo, and is issued by a government body? Not ID (except Jersey believe it is, if you're arriving by ferry, and the UK government themselves say it's supposed to stand in for the driving licence you're banned from holding with certain disabilities...and the OAP bus pass IS accepted by the UK government as ID...)Given that a rip-off fee-charging concern like this can't manage basic competence and actual provision of the "service" paid for, I don't hold out a lot of hope for the government managing to competently handle their plans for free compulsory ID... (and,if that comes through, can we all claim back money we've wasted with scammers like CitizenCard, or applying for passports when we're in no position to afford to travel abroad?)CitizenCard - you haven't actually DONE any "processing" that would merit £18-35 until you've actually provided someone with a card. Opening an envelope, or reading a webpage, does NOT cost that much.The UK government are determined to go after particular groups of British citizens - at this point, having photo ID they nominally accept isn't about "something fun to go clubbing with that you're not worried if you lose!" (which is basically CitizenCard's marketing shtick) - it's about literal, bare-bones SAFETY. It's about human rights. It's about being able to risk leaving your house.But to them? All of that's just a reason for the moolah to roll in.This country is a joke, and it's become that way because of companies like this.
Claim your business profile now and gain access to all features and respond to customer reviews.
CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
