Wish I had read these reviews previously! I got a citizen card a few years ago and needed to renew it. The process was fast and simple and I paid extra to have it delivered within 3 days. I then got a message to say my photo hadn’t been accepted, I explained that I already have a card with that photo and didn’t get a reply for ages so I arranged alternative ID and asked for a refund. I have never had such rude customer service before! They refused to refund saying it wasn’t their fault, when it clearly is since I already have a card with that photo and didn’t make any changes I simply renewed the card. I paid to have a card in three days and it’s been a month now with only two email replies from them. Planning to take this further and contact my bank mak
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
