Paid for the priority service — got nothing but silence for over a week. When they finally did respond, they outright rejected my legally valid deed poll, one that’s already accepted by HMRC, DVLA, the NHS — every actual authority that matters.They added a middle name I didn’t include — a name I deliberately removed from my legal identity. Who are they to decide what name I go by? What gives them the right to override a deed poll?What really stings is the feeling that someone behind the scenes looked at my deed poll, laughed at it, and decided to ignore it — like my identity was some kind of joke to them. That’s how it felt. And if you’re trans or changing your name for personal reasons, you’ll probably get the same treatment.This isn’t just incompetence — it reeks of bias. I’ve now sent two valid deed polls, followed their vague instructions, and I’m still getting nowhere. No accountability, no clear guidance, just gatekeeping bullshit.If you’re trans, don’t waste your money here. They clearly don’t respect legal name changes unless it fits their personal opinion of what’s “acceptable.”Shameful behaviour. This is how you push people to take legal action — and trust me, that’s where I’m headed.
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